You slipped on a banana peel and ripped your pants when you fell. It took a lot of tries to master that Half Cab Mute Grab and you have a cracked ski edge to show for it. Your daughter shut the car door on your new jacket and now the zipper is broken. Oops! That’s ok, you’ll get a new one under warranty, right?
Sorry, you likely won’t. But if said pants, jacket or ski has a manufacturer’s defect in materials or workmanship within a limited time period it’s a different story. The good news is we’ll help you through the processes of requesting warranty repair or replacement. Another benefit of shopping at Shep’s!
Visit your manufacturer’s website for their warranty details and limitations. Here’s an outline of the process here at Shepherd & Schaller.: