Returns, Exchanges, Refunds at Shep’s

Policies, policies…. We hate to disappoint, but it’s only fair:

  • We don’t issue refunds or credit for exchange for items that were not purchased here or for items that have been used or altered.
  • A sales receipt must be presented with the unused product you did buy at Shepherd & Schaller.  A full refund to the original payment method will be processed when the item is unused, has tags still attached and all parts in place, within 30 days of purchase.
  • Manager approval is required for exchanges of ski, snowboard and bike equipment.
  • Exchanges also require that the item by unused and unaltered with tags still attached. (This includes items purchased at a sale price discount of 40% or less.)
  • Clearance items discounted deeper than 40% and meeting the above criteria will be exchanged for a Shepherd & Schaller gift card.  
  • Items discounted 50% or more are not eligible for refund or  exchange. Special Order items will incur a restocking fee of 20%.
  • Gifts are subject to the same policies.
  • We attach the purchaser’s name to each sale to establish a record/history, to ease the return process.