Returns, Exchanges, Refunds at Shep’s

Policies, policies…. We hate to disappoint, but it’s only fair:

  • We don’t issue refunds or credit for exchange for items that were not purchased here or for items that have been used or altered.
  • A sales receipt must be presented with the unused product you did buy at Shepherd & Schaller.  A full refund to the original payment method will be processed when the item is unused, has tags still attached and all parts in place, within 30 days of purchase.
  • Manager approval is required for exchanges of ski, snowboard and bike equipment.
  • Exchanges also require that the item by unused and unaltered with tags still attached. (This includes items purchased at a sale price discount of 40% or less.)
  • Clearance items discounted deeper than 40% and meeting the above criteria will be exchanged for a Shepherd & Schaller gift card.  
  • Items discounted 50% or more are not eligible for refund or  exchange. Special Order items will incur a restocking fee of 20%.
  • Gifts are subject to the same policies.
  • We attach the purchaser’s name to each sale to establish a record/history, to ease the return process. 

Dungeon Sale 2022: Shop Wausau’s Favorite Ski Swap Oct 24-29

Dungeon Sale is Wausau’s biggest annual ski consignment sale! Shop 10am-5pm Monday-Saturday, Oct 24-29, 2022. Appointments for equipment shopping are available, but not required.

Dig up the family and head to the Dungeon. If you dare…

Frighteningly low prices on used and new ski and snowboard gear plus clearance priced clothes, winter boots, accessories and outerwear in addition to discounts on ski shop services is what you’ll find during our most popular annual event. Kid’s gear is among our most popular categories and we have a great selection of sizes.

Schedule an appointment to avoid waiting for access to the Dungeon Tower, and all season if you like. It’s not required, but helpful. Please schedule a separate appointment for each shopper in your group.

How does it Work?

Have something to sell? Drop off healthy, clean used skis, snowboards, boots and poles now through Oct 10, 2022. After passing a quick inspection by our Pros, they’ll be part of our Dungeon Sale inventory. We help price it for you and keep only a 10% consignment fee when it sells, then you get Shep’s Store Credit to use toward the purchase of any of our products or services. We don’t accept clothing for consignment.

We’ve permanently moved our famously low-priced ski and snowboard gear from the basement Dungeon to the 3rd floor Tower of our hold where we have more room for all the awesome gear you’re excited to see. If stairs aren’t your thing, we’ll bring the deals to you on the main floor.

Sorry, we don’t allow shoppers in the Dungeon Sale without a Shep’s team member. You can shop our discounts on the main floor and Clearance Balcony if you find you have to wait for a Shep’s associate for a short time.

Is new 22/23 gear on sale too?

  • You bet! Our “Package Pricing” (you can call it bundling too) allows you to pay the lowest possible price on all new ski and snowboard necessities including skis, boards, boots, bindings and poles. Helmets and Goggles will be discounted as well.
  • Combine used and new items to create your ski or snowboard package. You’ll get our lowest price on each item.
  • Deeply discounted outerwear, clothing, footwear and accessories will be located in our Clearance Balcony during Dungeon Sale, Oct 24-29, 2022. Plus you’ll get 15% off new 20/23 must-haves including goggles, helmets, clothes and footwear.

What else do I need to know?

Please shop in person another time if you have symptoms of any illness.  There’s plenty of gear in our Dungeon. (Apart from off-sites ski swap dates, you can shop our used-gear inventory any time.)

  • There are so many great options to choose from and we’re here to help!
  • Race Gear is limited again this year. Please contact us if you’re interested in race goodies and meet with our race experts another time. (The Dungeon Sale is likely not your best option — we have special arrangements for race team members!)
  • Binding Adjustments for Dungeon Sale downhill skis will be $15 (Bring your ski boots along if you aren’t buying new ones.)
  • Shop Monday-Saturday 10am – 5pm
  • We don’t allow pre-sales or pre-shopping. That would be monstrously unfair.
  • We don’t accept returns of consigned gear once purchased.
  • We don’t allow Dungeon gear to be put on Hold.
  • If you need to shop for someone who can’t attend the event, please bring shoe size, height, weight, age and, for children, a tracing of their footprint.

Go with the Flow: FREE Kayak Gear To Get You There

Up a river without a paddle is no place to be. On the river having paid to much isn’t either! Come see us in downtown Wausau for Riot kayaks and gear. Just what you need for your Up North weekend at the lake, the local river or beyond.

Free Riot Beluga Distance Paddle, Paddle Leash and Car Carry Kit quantities limited. Offer expires July 15, 2022 or when we run out of gear!

Call for details 715-845-5432

Store Hours: Mon-Sat 10am-5pm, Closed Sundays (so we can go paddling!)

Sidewalk Sale: Time to Chalk Up Some Deals at Sheps

Shop our tent and throughout the store. It’s our biggest sale of the year!

June 24-26, 2022 10am-5pm

Our front row seat to the spectacle that is Wausau’s Chalkfest is the perfect place to enjoy the entertainment. Find us on Scott Street, just across from the 400 Block Park. Load up on gear and clothes for the trail, water, and wherever you let your soul sing.

Our team is here to help you choose gear that’s perfect for your needs. We’ll explain our discounts and make it easy. Here’s a few highlights:

  • 90% off select clothing!
  • 50% off winter outerwear
  • 40% off fall/winter sportswear
  • 30% off Chinook Sleeping Bags, Alps Zephyr & Camp Creek Tents
  • 25% off socks, hats, jewelry, accessories
  • 20% off shoes, boots, sandals
  • 20% off new summer sportswear and swim suits
  • 20% off bags, daypacks, travel gear, luggage
  • 20% off Bike Helmets
  • 10% off Neoprene Life Vests, K2 Inline Skates

Check out these featured presentations while you shop

How to Reach the Podium? Visit Wausau’s Alpine Race Experts!

Alpine ski racing is where it’s at. Get the gear and join the fun.

Just a ten minute drive from Granite Peak Ski Area at Rib Mountain, our team of expert ski boot fitters and race aficionados are your partners when hundies matter.

The more things change, the more they stay the same. Shep’s Sports has been Wisconsin skiers’ first choice for race gear since 1949. That’s 73 years of experience to guide you. Owing to our home in Wausau, a mecca for outdoor adventure sports, we’re counted on for answers to questions including the who, what, when and where of skiing. As for the why? That’s easy: alpine racing is a blast!

We’re proud to support The Granite Peak Ski Team, who capitalizes on one of our greatest natural resources and provide the only alpine ski training program for youth in central Wisconsin.
*Photo Community Foundation of Northcentral Wisconsin

Shoppers explore our 10,000 sq. feet of premium gear for skiing, cycling, camping, hiking and paddling. Plus the clothes you need to succeed. And we guide them. Friendly, expert advice is our promise.

Of course we stock alpine race gear from your favorite brands, then prep and service it with race tunes, waxes and hot box treatment. In addition to race season, our full Wintersteiger tune shop is at your service year-round.

  • Rossignol
  • Head Ski
  • Dynastar
  • Nordica
  • POC
  • Uvex
  • Leki
  • Lange
  • Smith

In addition to gear, alpine ski racers trust Shepherd & Schaller Sports to keep them in the know regarding FIS regulations. Just ask for our Race manager when you visit.

It’s easy to make an appointment for custom boot fitting and race gear consultation.

Of course we encourage you to join our friends at Granite Peak Ski Team – adult and youth programs are fun for the whole family.