Category Archives: Back Shop Services: Repair and Tune-ups

Snowboard and Ski Warranty. How, Why, When.

What does and doesn’t qualify a Snowboard or Ski for warranty?  How, why, when?

First, thank you for shopping at Shepherd & Schaller.  Know that Ski and Snowboard manufacturers are diligent about their product design and construction, and it’s rare that the ski and snowboard equipment we sell suffers a defect, but when it does, our Warranty Manager will work with the manufacturer who will answer the question “Does this qualify for warranty coverage?” Then, following the manufacturer’s instruction, we will handle your warranty claim.  We are usually required to provide them with a photo of the gear in question and occasionally we are instructed to ship it back to the manufacturer for further inspection.  The manufacturer makes the decision.  We are the middle-man in the process, happy to help.

How will you know when a warranty is likely?  When is it worth pursuing?  We’re sharing a post from the fine folks at MichiganBoarder.com which colorfully provides some answers.  They speak the truth, which can be difficult to explain and sometimes hard to hear.  Their explanation for snowboards can generally be transferred to skis as well.

We’re grateful that you shopped at Shepherd & Schaller and we are here to assist you with the warranty process, so please notify us right away if your equipment seems unhealthy.

The following, which specifically addresses snowboard warranties, was posted by BennyWest on MichiganBoarder.com on March 4, 2016.  Stop here if you are sensitive to colorful language, including profanity.

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Look, a lot of us have been there, disappointed in the longevity of our new whip. Before I get into this article I just want to clarify this isn’t about anyone in particular. It has been an odd year at my store and the kids are really putting a beating on their decks. I’m not upset with any of my kids or the brands. I love you little monsters with all my heart. A big shout out to our brands too because they have gone above and beyond; another reason to shop at a store with doors. That online retailor isn’t going to do shit for you.

So you broke your board and you want it warrantied. Why did it break? Was it made poorly? Is it the brand’s fault you’re a grown ass man on a 149cm gapping to flat? Is it their fault that these kids have gotten so good that folded boards are becoming more and more common? It’s not.

See the whole warranty thing from most brands covers the board if there was a mishap in its original construction. By “mishap” I mean the glue didn’t cure and there is a delamination or the edge is coming out RANDOMLY, or the die cut graphics on the base are falling out, and sometimes, even when the board snaps in a weird spot because the wood inside was sub par. I mean shit like that, a MANUFACTURING problem. A warranty covers something going wrong with the board because somewhere down the line there was a faulty build material or a mistake in the build. That’s what is covered. No more, no less. The tech and build processes that go into snowboards have got so precise that a true warranty is getting extremely rare. The companies say their board will last X (usually 1 or 2) amount of years from normal snowboarding. What normal snowboarding entails is riding the fucker down the hill and not touching anything but snow. I cannot stress this enough, your board being damaged from any contact with a solid object is not a warranty. That’s right, any damage from riding rails, hitting a rock, and landing tail or nose heavy on your deck is NOT A WARRANTY.

NOT A WARRANTY

NOT A WARRANTY

Now, this is a conundrum because all these brands make boards specifically geared toward the specific misuse of said board and violation of said warranty. You know what I am saying? You buy your deck and that sticker on the back shows how great it is on rails or jumps or in the backcountry. How does that work? Well, I will come back to that.

I ‘ve concluded that there are four types of reasons your board is broke.

Somewhere along the build process a shitty material or a fuck up in the build caused your deck to break in one way or another. This is legit; your shop will dial you in. I do mean shop. *side note, if you buy your gear online you don’t care about snowboarding. I don’t care if it’s cheaper. Any shop will price match. Don’t come to us when the boots you bought online don’t fit and you’re heading up north tomorrow. Actually we will help you because we love you but we will talk shit about you when you leave.

You’re abusing your deck and being a slap dick with your friends being all “I don’t give a fuck” and intentionally beating your shit up only to turn around and show your boys how gnarly you were and your deck is broke. When you do this you’re giving a bad image to a normally very well respected brand. You’re hurting their reputation all to massage your ego.

You are snowboarding above your level. What this means is you’re good. So good it’s time for you to step up to bigger shit. When I made the comment above about brands making decks that are specifically designed to void the warranty; this is where that comment has weight. Dan Brisse can go huge and his board takes what he dishes out and then over time it’s had too much and finally dies. Pro boards actually go quite a long ways. I’m talking a majority of the season if not more. Now why is that? They are doing this super heavy shit, but their boards don’t break. It’s because they’re doing it cleaner and have the science of things locked up. If you are mounting your rail tricks right and stomping your jumps the board can actually deal with the abuse. If you’re not quite there and you’re dinging your lip slides and not going fast enough gapping out to stuff it will break.

Likely a warranty

Likely a warranty

You’re a monster. You are Frank April and you are doing stuff so big that the board can’t handle it. Congrats, but if you are that good you need to keep in mind that pros get free snowboards and you don’t. Does that mean dial it back? Absolutely not, what that means is it’s a cost of doing business. You want to go hard on shit you’re gonna break boards and you need to understand that you will have to pony up some coin.

There is not a lot board brands can do to beef up their boards beyond what they’ve done already. If you want a fun park board with a softer flex it’s not gonna be bullet proof. You want a bulletproof deck? Buy a Never Summer and ride that 2×8 down the hill cursing the board all the way to the ATM machine. It is what it is. You can’t have your cake and eat it too.

The other thing is… don’t be a tough guy and “finish” your deck. If you have a legitimate odd ball break send the board back. Putting your foot in the crack and breaking it is just pretty much throwing you chance at a warranty right out the window. If you got a box in your Subaru full of freshies than by all means, but again you bring that in to a shop all decapitated and it’s over.

I can’t speak for other shops, but I can say the brands we carry go out of their way to make it right with the customer. Core shops have relationships with the reps and the brands and are usually able to do something for you. Shops like the ones I speak of carry boards from brands that are snowboarder owned and operated. They know what it’s like to be bummed on a deck and I promise they don’t want that for you. When you’re cursing whatever brand to your friends. Remember, you either ride a bulletproof plank that is the equivalent of riding a picnic table on it’s back down the hill or you ride that damn-nice very well built park deck. Also, I recommend stepping up from the four hundred dollar range; a lot of pro models have that extra tech in them that adds a few seasons to that life span. Or perhaps in your case it will get you through the season… ha ha! Come on guys give your local shop a break… whooo whah! Don’t judge me.

Shop 2017 Wausau Ski Swaps to Save at Shepherd & Schaller Sporting Goods

Bring your 2017 ski swap sales receipt to Shep’s for discounted pricing on the necessary ski binding adjustments and ski tunes when you present your swap sales receipt in store within one week of purchase.

Shep’s provides the swaps with not only a bulk of their used and new ski equipment inventory, but also expert staff to answer technical questions about equipment and provide advice about proper fit.  These great local groups are the heart and personality of our local ski scene.  Get involved.  Make new friends and take your skiing to the next level!

Granite Peak Ski Team Swap is Oct 7, 2017 at Granite Peak.

Rib Mountain Ski Club Swap is Nov 4, 2017 at Marathon Park

Wausau Nordic Ski Swap is Nov 4, 2017 at Marathon Park.

 

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Skiing was born in the valleys and villages where passion and persistence were required to master the mountain. That passion and persistence are found each ski season at Wausau’s Ski Authority, Shepherd & Schaller.

Why support your local race shop? Because the expertise is genuine, prices are competitive, and community support is unmatched. Go ahead and compare. Shep’s offers prices and selection that meet or beat other race shops, just minutes from Granite Peak Ski Area in Downtown Wausau. Because hundies matter, Granite Peak Ski Team Racers and their families enjoy:

  • Team Member pricing on Race Skis, Race Boots, Race Bindings and Race Poles (Head, Volkl, Nordica, Marker, Leki at the lowest price allowed by manufacturers)
  • 40% off Shop Tuning services including Waxing, Binding Testing, Binding Adjustment, Swix Hot Box, Binding Mounting, Ski Tuning.
  • 25% off Race Protective Gear including Race Gloves, Pole Guards, Forearm Guards, Shin Guards, Race Helmets and ski goggles.
  • 20% off Swix Wax and Tools

Granite Peak Ski Team Members also receive, at NO CHARGE, a Wintersteiger Full Race Tune with the purchase of new Race Skis, a $60 value! We offer professional back shop services backed by 66-years of experience. And only Pete Kholmoos, a 20-year certified expert, will ever touch your skis. The best machines in the business complement his artistry:

*Winterstieger Micro 71 Stone Grinder      *Wintersteiger Trim 71 Ceramic Disc Edger

*Wintersteiger Waxjet 93 Ski Waxer         *Wintersteiger Drivetronic Binding Tester

Screen Shot 2015-09-22 at 4.46.39 PMNEW FOR 2015: The GPST Race Card. Visit Shep’s during Team Night on Thursday, November 12th to register. Your Race Card will entitle you to all the offers listed above and identify you as a GPST member for special offers throughout the season. (Follow us on Facebook and Instagram to know when!) Be sure to visit to get one for each member of your family. Race night will again feature special discounts throughout the store and prizes as well. You can pick up your Race Card in store Oct. 1 – Nov. 30.

Since 1949, Shepherd & Schaller has been committed to the Wausau ski community and the investment it takes to match and surpass the services available to ski racers in large urban centers and around the world. Special orders are available of your favorite race brands. Just ask.

Join us November 21st for Warren Miller’s “Chasing Shadows.” Again this year Shepherd & Schaller will provide all prizes and swag. You could win!

Who said bigger is better?

Snow Sports Sale ON NOW!

Spin it to win it. Win what? SAVINGS. During Shepherd & Schaller’s September-long Preseason Snow Sports Sale, you get MORE than the lowest prices of the (entire!) season on all new ski & snowboard equipment… you also get to spin our Discount Wheel at checkout for savings up to 20% on all brand new outerwear, casual & fashion apparel, footwear and accessories. We’re talking about jackets, pants, base layers, fleece, dresses, denim, flannel, hats, gloves, shoes & boots, goggles, helmets, and MORE! You need these items to play outside all winter, so get them while the deals & selection are great.

Attention mom and dad:  the kids get just as much love at Shep’s as the adults do. Their selection is complete with all the equipment and layers for winter, including tot & child size boots (just like mom and dad!), fall jackets, backpacks, and more.

Our Spin-to-Save sale is September 1 through September 30th. That means every time you visit this month, you get to spin.  And every time you spin, you’re guaranteed to win! Selection is at it’s peak and prices are never lower. What are you waiting for?

*Restrictions apply.  

1.  Discounts may not be combined with any other offer.  Discount is awarded at the time of purchase and is not retroactive to prior purchases.
2.  Customer may spin the wheel once per transaction/purchase.
3.  $10 Shop Service coupon may not be redeemed for cash
4.  Free Rental coupon may not be redeemed for cash
5.  Spin the Wheel discounts do not apply to skis, snowboards, boots, bindings or poles.
6.  Spin the Wheel discounts do not apply to Yakima products
7.  Spin the Wheel discounts do not apply to Clearance Items which have “Dot Discounts” already marked.
8.  Spin the Wheel discounts do not apply to Kayak, Bike, Camping or Tennis merchandise
9.  Spin the Wheel discount offer ends September 30
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