Outdoors Starts In Here

Returns

• Return Authorization is required. It will be provided in-store by a manager. It must be requested, in advance, for merchandise shipped or delivered to us for refund of exchange. Request must be made in writing to outdoorexpert@shepssports.com
• We don’t issue refunds or store credit for items that were not purchased from Shepherd and Schaller Sporting Goods or shepssports.com.
• We don’t issue refunds or exchanges for items that have been used, worn or altered.
• We reserve the right to refuse return of items damaged by smoke or soil, even if unused, unworn, unaltered.
• A sales receipt must be presented with the unused merchandise you did buy at Shepherd & Schaller or shepssports.com.  
• A full refund to the original payment method will be processed when the merchandise returned meets all the above criteria.
• Exchanges also require that the item by unused and unaltered with tags still attached. (This includes items purchased at a sale price discount of 40% or less.)
• Clearance items discounted deeper than 40% and meeting the above criteria will be exchanged for a Shepherd & Schaller Gift Card.  
• Items discounted 50% or more are not eligible for refund or  exchange. 
• Special Order items will incur a restocking fee of 20%, whether we stock the item or not.
• Gifts are subject to the same policies.
• We attach the purchaser’s name to each sale to establish a record to ease the return process. 
• Manager approval is required in advance for exchanges of ski, snowboard and bike equipment. We reserve the right to refuse exchange requests.

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Warranty

You slipped on a banana peel and ripped your pants when you fell. It took a lot of tries to master that Half Cab Mute Grab and you have a cracked ski edge to show for it. Your daughter shut the car door on her new jacket and now the zipper is broken. Something went sideways in the laundry. Oops! That’s ok, you’ll get a new one under warranty, right?

Sorry, you likely won’t. But if said pants, jacket or ski has a manufacturer’s defect in materials or workmanship within a limited time period it’s a different story. If that is the case, we’ll help you through the processes of requesting warranty repair or replacement by the manufacturer. Another benefit of shopping at Shep’s!

Warranty Request Process:

• Shepherd and Schaller and shepssports.com do not provide warranty coverage, with a few exceptions. Warranty is provided by the manufacturer.
• Visit your manufacturer’s website for their warranty details and limitations. Follow the steps they require.
• Bring the item in question to Shepherd and Schaller (or ship it) along with your receipt.
• Pay the outbound shipping if we are shipping it for you. The Manufacturer will pay the inbound shipping for repair or replacements.
• Provide us with a phone number and email address so we can notify you of the warranty request results.
• Allow time for processing. Off-season warranties are typically resolved within a week. In-season resolutions take longer, often three weeks to a month.
• We reserve the right to charge (or up-charge) a labor fee to process warranty applications for items not purchased from us. We also reserve the right to refuse warranty service for items not purchased from us, regardless of brand.

Things we see that are not covered by warranty:

• Melted or stained fabric
• Tears in fabric not on a seam
• Ski top sheet damaged by metal ski edges (don’t clank your skis together on the ski lift!)
• Ski boots soles worn down by sidewalks are parking lots
• Bent or broken ski Binding Brakes. These are never covered by warranty.

Dungeon Sale is Wausau’s biggest annual ski consignment sale! Shop 10am-5pm Monday-Saturday, Oct 24-29, 2022. Appointments for equipment shopping are available, but not required.

Dig up the family and head to the Dungeon. If you dare…

Frighteningly low prices on used and new ski and snowboard gear plus clearance priced clothes, winter boots, accessories and outerwear in addition to discounts on ski shop services is what you’ll find during our most popular annual event. Kid’s gear is among our most popular categories and we have a great selection of sizes.

Schedule an appointment to avoid waiting for access to the Dungeon Tower, and all season if you like. It’s not required, but helpful. Please schedule a separate appointment for each shopper in your group.

How does it Work?

Have something to sell? Drop off healthy, clean used skis, snowboards, boots and poles now through Oct 10, 2022. After passing a quick inspection by our Pros, they’ll be part of our Dungeon Sale inventory. We help price it for you and keep only a 10% consignment fee when it sells, then you get Shep’s Store Credit to use toward the purchase of any of our products or services. We don’t accept clothing for consignment.

We’ve permanently moved our famously low-priced ski and snowboard gear from the basement Dungeon to the 3rd floor Tower of our hold where we have more room for all the awesome gear you’re excited to see. If stairs aren’t your thing, we’ll bring the deals to you on the main floor.

Sorry, we don’t allow shoppers in the Dungeon Sale without a Shep’s team member. You can shop our discounts on the main floor and Clearance Balcony if you find you have to wait for a Shep’s associate for a short time.

Is new 22/23 gear on sale too?

• You bet! Our “Package Pricing” (you can call it bundling too) allows you to pay the lowest possible price on all new ski and snowboard necessities including skis, boards, boots, bindings and poles. Helmets and Goggles will be discounted as well.
• Combine used and new items to create your ski or snowboard package. You’ll get our lowest price on each item.
• Deeply discounted outerwear, clothing, footwear and accessories will be located in our Clearance Balcony during Dungeon Sale, Oct 24-29, 2022. Plus you’ll get 15% off new 20/23 must-haves including goggles, helmets, clothes and footwear.

What else do I need to know?

Please shop in person another time if you have symptoms of any illness.  There’s plenty of gear in our Dungeon. (Apart from off-sites ski swap dates, you can shop our used-gear inventory any time.)

• There are so many great options to choose from and we’re here to help!
• Race Gear is limited again this year. Please contact us if you’re interested in race goodies and meet with our race experts another time. (The Dungeon Sale is likely not your best option — we have special arrangements for race team members!)
• Binding Adjustments for Dungeon Sale downhill skis will be $15 (Bring your ski boots along if you aren’t buying new ones.)
• Shop Monday-Saturday 10am – 5pm
• We don’t allow pre-sales or pre-shopping. That would be monstrously unfair.
• We don’t accept returns of consigned gear once purchased.
• We don’t allow Dungeon gear to be put on Hold.
• If you need to shop for someone who can’t attend the event, please bring shoe size, height, weight, age and, for children, a tracing of their footprint.