Warranty
You slipped on a banana peel and ripped your pants when you fell. It took a lot of tries to master that Booter and you have a cracked ski edge to show for it. Your daughter shut the car door on her new jacket and now the zipper is broken. Something went sideways in the laundry. Rode your snowboard down the steps and into the gravel parking lot, and you’ve got deep gouges to the core. Oops! That’s ok, you’ll get a new one under warranty, right?
Sorry, you likely won’t. But if said pants, jacket or ski has a manufacturer’s defect in materials or factory workmanship within a limited time period, it might be a different story. If that is the case, we’ll help you through the processes of requesting warranty repair or replacement by the manufacturer. Another benefit of shopping at Shep’s!
Warranty Request Process:
- Shepherd and Schaller and shepssports.com do not provide warranty coverage, with a few exceptions. Warranty is provided by the manufacturer.
- Visit your manufacturer’s website for their warranty details and limitations. Follow the steps they require.
- If you prefer our assistance, bring the item in question to Shepherd and Schaller (or ship it) along with your receipt.
- Pay the outbound shipping if we are shipping it to the manufacturer for you. The Manufacturer will pay the inbound shipping for repair or replacements.
- Provide us with a phone number and email address so we can notify you of the warranty request results.
- Allow time for processing. Off-season warranties are typically resolved within a week. In-season resolutions take longer, often three weeks to a month.
- We reserve the right to charge (or up-charge) a labor fee to process warranty applications for items not purchased from us. We also reserve the right to refuse warranty service for items not purchased from us, regardless of brand.
Things we regularly observe which are not covered by warranty:
- Melted or stained fabric
- Tears or cuts in fabric (not including seams)
- Ski top sheet damaged by metal ski edges (don’t clank your skis together on the ski lift!)
- Ski boot soles worn down by walking on sidewalks and parking lots
- Bent or broken ski binding Brakes. These are never covered by warranty.
Back Shop Services: Tune-ups and Repairs
Need a fresh wax on your skis or snowboard? Sharpen your edges for a more aggressive line? Properly tuning your equipment will make a huge difference on your skiing or snowboarding enjoyment for the day. Whether it’s a wax, tune-up, or repair, we can get your equipment in top condition. Call or stop by. Services are first come, first served.
- No appointment needed to drop off bike, skis, snowboards for tune-ups, repairs, hot wax, hot box, etc.
- First come, first served
- Both Ski Boots required for Alpine Binding adjustment
- Alpine Bindings must be indemnified
- Shop Work is completed Monday-Friday 10a-5p
Shepherd & Schaller Sporting Goods, 324 Scott St, Wausau, WI 54403
Call for turnaround estimate and pricing (715) 845-5432
