Returns, Exchanges, Refunds at Shep’s.

• We don’t issue refunds or store credit for items that were not purchased from Shepherd and Schaller Sporting Goods or shepssports.com.
• We don’t issue refunds or exchanges for items that have been used, worn or altered, or are missing manufacturer’s tags and our receipt, regardless of timing or discount.
• We reserve the right to refuse return of items damaged by smoke or soil, even if unused, unworn, unaltered. 
• Items that are 30-50% off, and meeting the above criteria, will receive a Shep’s Gift Card in place of a payment refund; No returns or exchanges on items over 50% off or after 60 days from purchase. 
• Items discounted 51% or more are not eligible for refund or  exchange at any time. 
• A full refund to the original payment method will be processed when the merchandise is returned within 30 days and meets all the above criteria.
• Special Order items will incur a restocking fee of 20%, whether we stock the item or not.
• Gifts are subject to the same policies.
• We attach the purchaser’s name to each sale to establish a record to ease the return process. 
• Manager approval is required in advance for exchanges of ski, snowboard and bike equipment. We reserve the right to refuse these exchange requests.
• Customer Account balances expire in 5 years. This includes Gift Cards, Warranty Deposits, Consignment Credit and Refunds.

eCom Policy

• Purchases made and paid for at SHEPSSPORTS.COM
• Return Authorization is required. It will be provided in-store by a manager.
• It must be requested, in advance, for items purchased on our eCom site, shepssports.com whether for refund of exchange. Request must be made in writing to outdoorexpert@shepssports.com
• The same criteria must be met as described above (for items purchased in our Wausau store.)
• Customer Account balances expire in 5 years of issue. This includes Gift Cards, Warranty Deposits, Consignment Credit and Refunds.