Snowboard and Ski Warranty. How, Why, When.

What does and doesn’t qualify a Snowboard or Ski for warranty?  How, why, when?

First, thank you for shopping at Shepherd & Schaller.  Know that Ski and Snowboard manufacturers are diligent about their product design and construction, and it’s rare that the ski and snowboard equipment we sell suffers a defect, but when it does, our Warranty Manager will work with the manufacturer who will answer the question “Does this qualify for warranty coverage?” Then, following the manufacturer’s instruction, we will handle your warranty claim.  We are usually required to provide them with a photo of the gear in question and occasionally we are instructed to ship it back to the manufacturer for further inspection.  The manufacturer makes the decision.  We are the middle-man in the process, happy to help.

How will you know when a warranty is likely?  When is it worth pursuing?  We’re sharing a post from the fine folks at MichiganBoarder.com which colorfully provides some answers.  They speak the truth, which can be difficult to explain and sometimes hard to hear.  Their explanation for snowboards can generally be transferred to skis as well.

We’re grateful that you shopped at Shepherd & Schaller and we are here to assist you with the warranty process, so please notify us right away if your equipment seems unhealthy.

The following, which specifically addresses snowboard warranties, was posted by BennyWest on MichiganBoarder.com on March 4, 2016.  Stop here if you are sensitive to colorful language, including profanity.

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Look, a lot of us have been there, disappointed in the longevity of our new whip. Before I get into this article I just want to clarify this isn’t about anyone in particular. It has been an odd year at my store and the kids are really putting a beating on their decks. I’m not upset with any of my kids or the brands. I love you little monsters with all my heart. A big shout out to our brands too because they have gone above and beyond; another reason to shop at a store with doors. That online retailor isn’t going to do shit for you.

So you broke your board and you want it warrantied. Why did it break? Was it made poorly? Is it the brand’s fault you’re a grown ass man on a 149cm gapping to flat? Is it their fault that these kids have gotten so good that folded boards are becoming more and more common? It’s not.

See the whole warranty thing from most brands covers the board if there was a mishap in its original construction. By “mishap” I mean the glue didn’t cure and there is a delamination or the edge is coming out RANDOMLY, or the die cut graphics on the base are falling out, and sometimes, even when the board snaps in a weird spot because the wood inside was sub par. I mean shit like that, a MANUFACTURING problem. A warranty covers something going wrong with the board because somewhere down the line there was a faulty build material or a mistake in the build. That’s what is covered. No more, no less. The tech and build processes that go into snowboards have got so precise that a true warranty is getting extremely rare. The companies say their board will last X (usually 1 or 2) amount of years from normal snowboarding. What normal snowboarding entails is riding the fucker down the hill and not touching anything but snow. I cannot stress this enough, your board being damaged from any contact with a solid object is not a warranty. That’s right, any damage from riding rails, hitting a rock, and landing tail or nose heavy on your deck is NOT A WARRANTY.

NOT A WARRANTY

NOT A WARRANTY

Now, this is a conundrum because all these brands make boards specifically geared toward the specific misuse of said board and violation of said warranty. You know what I am saying? You buy your deck and that sticker on the back shows how great it is on rails or jumps or in the backcountry. How does that work? Well, I will come back to that.

I ‘ve concluded that there are four types of reasons your board is broke.

Somewhere along the build process a shitty material or a fuck up in the build caused your deck to break in one way or another. This is legit; your shop will dial you in. I do mean shop. *side note, if you buy your gear online you don’t care about snowboarding. I don’t care if it’s cheaper. Any shop will price match. Don’t come to us when the boots you bought online don’t fit and you’re heading up north tomorrow. Actually we will help you because we love you but we will talk shit about you when you leave.

You’re abusing your deck and being a slap dick with your friends being all “I don’t give a fuck” and intentionally beating your shit up only to turn around and show your boys how gnarly you were and your deck is broke. When you do this you’re giving a bad image to a normally very well respected brand. You’re hurting their reputation all to massage your ego.

You are snowboarding above your level. What this means is you’re good. So good it’s time for you to step up to bigger shit. When I made the comment above about brands making decks that are specifically designed to void the warranty; this is where that comment has weight. Dan Brisse can go huge and his board takes what he dishes out and then over time it’s had too much and finally dies. Pro boards actually go quite a long ways. I’m talking a majority of the season if not more. Now why is that? They are doing this super heavy shit, but their boards don’t break. It’s because they’re doing it cleaner and have the science of things locked up. If you are mounting your rail tricks right and stomping your jumps the board can actually deal with the abuse. If you’re not quite there and you’re dinging your lip slides and not going fast enough gapping out to stuff it will break.

Likely a warranty

Likely a warranty

You’re a monster. You are Frank April and you are doing stuff so big that the board can’t handle it. Congrats, but if you are that good you need to keep in mind that pros get free snowboards and you don’t. Does that mean dial it back? Absolutely not, what that means is it’s a cost of doing business. You want to go hard on shit you’re gonna break boards and you need to understand that you will have to pony up some coin.

There is not a lot board brands can do to beef up their boards beyond what they’ve done already. If you want a fun park board with a softer flex it’s not gonna be bullet proof. You want a bulletproof deck? Buy a Never Summer and ride that 2×8 down the hill cursing the board all the way to the ATM machine. It is what it is. You can’t have your cake and eat it too.

The other thing is… don’t be a tough guy and “finish” your deck. If you have a legitimate odd ball break send the board back. Putting your foot in the crack and breaking it is just pretty much throwing you chance at a warranty right out the window. If you got a box in your Subaru full of freshies than by all means, but again you bring that in to a shop all decapitated and it’s over.

I can’t speak for other shops, but I can say the brands we carry go out of their way to make it right with the customer. Core shops have relationships with the reps and the brands and are usually able to do something for you. Shops like the ones I speak of carry boards from brands that are snowboarder owned and operated. They know what it’s like to be bummed on a deck and I promise they don’t want that for you. When you’re cursing whatever brand to your friends. Remember, you either ride a bulletproof plank that is the equivalent of riding a picnic table on it’s back down the hill or you ride that damn-nice very well built park deck. Also, I recommend stepping up from the four hundred dollar range; a lot of pro models have that extra tech in them that adds a few seasons to that life span. Or perhaps in your case it will get you through the season… ha ha! Come on guys give your local shop a break… whooo whah! Don’t judge me.

Going tubing? Boat drivers and inflatable riders watch this first.

It’s the weekend!  Going to play on the water?  Great.  We love helping you select the perfect towable for your family and friends.  HO Waterskis, tubes and accessories are our favorites and yours, right beside the number one Wakeboard line, Hyperlite.

Wausau and Northern Wisconsin is a water lover’s paradise.  But before you take the boat out with tubers, please watch this.  Have more fun by staying safe.

A public service announcements from all of us at Shepherd & Schaller and the WaterSports Industry Association.

March Madness, Ski Style

It’s March Madness.  Yes, we’re a little mad that beautiful spring weather signifies the end of our local ski season is near.  But hey, we’re skiers so there’s always a reason to celebrate.

Just in time for your spring break ski trip, Shep’s is celebrating March Madness with 50% off complete ski packages (alpine and cross country), and 40% off complete snowboard packages.  Naturally, it’s limited to in-store purchases and our in-stock merchandise (not special orders), and ends March 31, 2016.

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Exchanges and Refunds at Shepherd & Schaller

We hate to disappoint, but…

We do not issue refunds or credit for exchange for items that were not purchased here or for items that have been used or altered.
Please don’t ask.

A sales receipt must be presented with the unused product you did buy at Shepherd & Schaller.  A full refund will be process when the item is unused, has tags still attached and all of it’s parts in place.   A receipt is required for these refunds within 30 days of purchase. Exchanges also require that the item by unused and unaltered with tags still attached.

Clearance items meeting the above criteria will be exchanged for store credit (a Shepherd & Schaller gift card.)

Swimsuits and special order items may not be returned or exchanged for any reason.

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Ski, Snowboard, Snow Shoe and Ice Skate Rentals at Shepherd & Schaller

Renting snow sports equipment is the perfect way to try before you buy, entertain friends, and enjoy the natural resources of the Wausau, Wisconsin area.  Visit us at ShepsSports.com/Rentals  to make advance reservations for alpine and nordic skis, snowboards, snow shoes and ice skates.  Prices are subject to change and equipment availability is at our discretion.

Our retail store in Wausau, Wisconsin Screen Shot 2014-08-27 at 11.03.56 AMoffers complete ski and snowboard rentals. Shep’s equipment rentals are perfect for new athletes, vacation fun, or entertaining guests. Our rental equipment is brand new each season, from the brands you know and love. We promise it’s tuned meticulously throughout the season, as well.

2015-2016 1 Day 2 Day 3 Day
Alpine Ski Recreational
Junior (10 & under)
$25
$20
$45
$35
$20/day
$15/day
     (Includes skis, boots, bindings, poles)
(Includes skis, boots, bindings, poles)
Alpine Ski Performance $35 $55 $25/day      (Skis & Bindings only (Additional $10/day for boots and/or poles.))
Snowboard
Junior (10 & under)
$25
$20
$45
$35
$20/day
$15/day
     (Board, bindings, boots)
(Board, bindings, boots)
Nordic Ski $15 $25 $10/day      (Skis, boots, bindings, poles)
Ski/Snowboard Helmet $10/day
Snowshoes $10 $15 $7/day
Ice Skates $10 $20 $10/day
Tennis Racquet $5 $10 $5/day

The fine print
Bring a valid credit card (Mastercard or Visa) and identification. Pre-payment is required. Rented items can be picked up an hour before the store closes the night before your rental dates start and are due by 10am the day after your last day of skiing (12:30 on Sundays). Late returns will be charged an additional rental day. Refunds are not issued due to your change of plans, inclement weather, ski area conditions or other circumstances not in Shepherd & Schaller’s control.  Rental documents must be signed by an adult (18+ years, parent or guardian) and are subject to equipment availability. Youth-size equipment is available in limited quantities.

Downhill ski bindings are adjusted to individual specifications. The process takes about ten minutes. Allow time for groups. A fee of $19.99 will be charged to the credit card on file for poles that are returned bent or broken.

Directions for the proper use of rented equipment will be given. Rental documents require an adult signature acknowledging release of liability.

*Purchase new ski or snowboard equipment from Shep’s within 90 days of your rental purchase and we’ll issue Rental Credit at 50% of the rental fees you’ve paid. Bring your rental receipt(s) and see a manager to receive this special offer within 90 days.bilde

If there are less than 48 hours until your desired pickup, please call us @ 715-845-5432 instead of using this form.

All rentals are distributed on a first-paid, first-served basis. We process all rental requests in the order they are received. We will call you within 48 hours of receiving your request to confirm your equipment and collect your payment.    NOTE: Our business hours are not the same as Granite Peak Ski Area, so please plan your rental return accordingly.  We do not pick up rental gear from hotels or ski areas.

We do occasionally run out of rental gear, especially during peak weekends. We will contact you if we cannot fulfill your reservation within one business day of receiving this form (please allow us 48 hours to process your request).

Groups: Please complete a form for each renter in your group and indicate your group name in the comments.