Exchanges and Refunds at Shepherd & Schaller

We hate to disappoint, but…

We do not issue refunds or credit for exchange for items that were not purchased here or for items that have been used or altered.
Please don’t ask.

A sales receipt must be presented with the unused product you did buy at Shepherd & Schaller.  A full refund will be process when the item is unused, has tags still attached and all of it’s parts in place.   A receipt is required for these refunds within 30 days of purchase. Exchanges also require that the item by unused and unaltered with tags still attached.

Clearance items meeting the above criteria will be exchanged for store credit (a Shepherd & Schaller gift card.)

Swimsuits and special order items may not be returned or exchanged for any reason.

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Ski, Snowboard, Snow Shoe and Ice Skate Rentals at Shepherd & Schaller

Renting snow sports equipment is the perfect way to try before you buy, entertain friends, and enjoy the natural resources of the Wausau, Wisconsin area.  Visit us at ShepsSports.com/Rentals  to make advance reservations for alpine and nordic skis, snowboards, snow shoes and ice skates.  Prices are subject to change and equipment availability is at our discretion.

Our retail store in Wausau, Wisconsin Screen Shot 2014-08-27 at 11.03.56 AMoffers complete ski and snowboard rentals. Shep’s equipment rentals are perfect for new athletes, vacation fun, or entertaining guests. Our rental equipment is brand new each season, from the brands you know and love. We promise it’s tuned meticulously throughout the season, as well.

2015-2016 1 Day 2 Day 3 Day
Alpine Ski Recreational
Junior (10 & under)
$25
$20
$45
$35
$20/day
$15/day
     (Includes skis, boots, bindings, poles)
(Includes skis, boots, bindings, poles)
Alpine Ski Performance $35 $55 $25/day      (Skis & Bindings only (Additional $10/day for boots and/or poles.))
Snowboard
Junior (10 & under)
$25
$20
$45
$35
$20/day
$15/day
     (Board, bindings, boots)
(Board, bindings, boots)
Nordic Ski $15 $25 $10/day      (Skis, boots, bindings, poles)
Ski/Snowboard Helmet $10/day
Snowshoes $10 $15 $7/day
Ice Skates $10 $20 $10/day
Tennis Racquet $5 $10 $5/day

The fine print
Bring a valid credit card (Mastercard or Visa) and identification. Pre-payment is required. Rented items can be picked up an hour before the store closes the night before your rental dates start and are due by 10am the day after your last day of skiing (12:30 on Sundays). Late returns will be charged an additional rental day. Refunds are not issued due to your change of plans, inclement weather, ski area conditions or other circumstances not in Shepherd & Schaller’s control.  Rental documents must be signed by an adult (18+ years, parent or guardian) and are subject to equipment availability. Youth-size equipment is available in limited quantities.

Downhill ski bindings are adjusted to individual specifications. The process takes about ten minutes. Allow time for groups. A fee of $19.99 will be charged to the credit card on file for poles that are returned bent or broken.

Directions for the proper use of rented equipment will be given. Rental documents require an adult signature acknowledging release of liability.

*Purchase new ski or snowboard equipment from Shep’s within 90 days of your rental purchase and we’ll issue Rental Credit at 50% of the rental fees you’ve paid. Bring your rental receipt(s) and see a manager to receive this special offer within 90 days.bilde

If there are less than 48 hours until your desired pickup, please call us @ 715-845-5432 instead of using this form.

All rentals are distributed on a first-paid, first-served basis. We process all rental requests in the order they are received. We will call you within 48 hours of receiving your request to confirm your equipment and collect your payment.    NOTE: Our business hours are not the same as Granite Peak Ski Area, so please plan your rental return accordingly.  We do not pick up rental gear from hotels or ski areas.

We do occasionally run out of rental gear, especially during peak weekends. We will contact you if we cannot fulfill your reservation within one business day of receiving this form (please allow us 48 hours to process your request).

Groups: Please complete a form for each renter in your group and indicate your group name in the comments.

2015 Black Friday Deals at Shepherd & Schaller

We’re a little calm in the Black Friday storm.  Shop Shepherd & Schaller Sporting Goods from a civilized 8am-8pm on November 27th.  You’ll enjoy all that’s best about preparing for gift giving season.  Helpful expert customer service, a welcoming shopping environment and genuine value.  Our premium outdoor specialty equipment, outerwear, sportswear, footwear and accessories are discounted for savings you expect.  Ski and Snowboard equipment is all on sale, along with the accessories you need for a perfect day on the slopes.  Bikes, water sports and camping gear all have a gift-friendly low Shep’s price too.

Want a peak at the special deals you’ll get not only Black Friday, but while supplies last through December 6th?  Simply scroll!

Shepherd & Schaller Gift Cards are a welcome gift.  The skier or snowboarder on your list would love to treat their ski and snowboard gear to a day of TLC in our newly expanded Back Shop.  Four new Wintersteiger tuning machines in the hands of our artist, Pete Kohlmoos, tune your product to good-as-new condition, ready to set records on the race course and feel like butter under your feet.  Complete 10-step ski or snowboard tune and wax is $34.99 (Reg. $50).  We offer Hot Box wax, custom repairs and computer calibrated binding settings too.

And because we know you are wondering, Smartwool Socks will be Buy 3 Get 1 Free.  Santa’s favorite stocking!

Here are just a few of the deals in store:

BF 2015 1

BF 2015 5 BF 2015 4 BF 2015 3 BF 2015 2

2015 Dungeon Sale Specials to Make You Scream (with delight)

 

 

Wausau and central Wisconsin skiers flock to the Dungeon at Shepherd & Schaller every October for the best deals on new and used ski and snowboard gear, $10 ski binding adjustments and remounts, and downright scary good deals on everything you need for skiing.  Didi up the family and brave the Dungeon (our 110-year-old basement.)  You won’t be sorry.  Trust us.

Dungeon Sale 2015 is October 28-November 1.  Sorry, no pre-sales and no “holding” ski equipment.Dungeon Offer 1 Dungeon Offer 2 Dungeon Offer 3 Dungeon Offer 4 Dungeon Offer 5 Dungeon Offer 6 Screen Shot 2015-10-23 at 11.36.21 AM