We don’t issue refunds or store credit for items that were not purchased from Shepherd and Schaller Sporting Goods or shepssports.com.
We don’t issue refunds or exchanges for items that have been used, worn or altered, or are missing manufacturer’s tags and our receipt, regardless of timing or discount.
We reserve the right to refuse return of items damaged by smoke or soil, even if unused, unworn, unaltered.
Items that are 30-50% off, and meeting the above criteria, will receive a Shep’s Gift Card in place of a payment refund; No returns or exchanges on items over 50% off or after 60 days from purchase.
Items discounted 51% or more are not eligible for refund or exchange at any time.
A full refund to the original payment method will be processed when the merchandise is returned within 30 days and meets all the above criteria.
Special Order items will incur a restocking fee of 20%, whether we stock the item or not.
Gifts are subject to the same policies.
We attach the purchaser’s name to each sale to establish a record to ease the return process.
Manager approval is required in advance for exchanges of ski, snowboard and bike equipment. We reserve the right to refuse these exchange requests.
Customer Account balances expire in 5 years. This includes Gift Cards, Warranty Deposits, Consignment Credit and Refunds.
eCom Policy
Purchases made and paid for at SHEPSSPORTS.COM
Return Authorization is required. It will be provided in-store by a manager.
It must be requested, in advance, for items purchased on our eCom site, shepssports.com whether for refund of exchange. Request must be made in writing to outdoorexpert@shepssports.com
The same criteria must be met as described above (for items purchased in our Wausau store.)
Customer Account balances expire in 5 years of issue. This includes Gift Cards, Warranty Deposits, Consignment Credit and Refunds.
