Policies, policies…. We hate to disappoint, but it’s only fair:
Returns
- SHEPHERD & SCHALLER SPORTING GOODS
- We don’t issue refunds or store credit for items that were not purchased from Shepherd and Schaller Sporting Goods or shepssports.com.
- Returns and Exchanges must be requested before 60 days from purchase.
- We don’t issue refunds or exchanges for items that have been used, worn or altered, or are missing manufacturer’s tags and our receipt.
- We reserve the right to refuse return or exchange of items damaged by smoke or soil, even if unused, unworn, unaltered, regardless or time frame or any discount.
- Clearance items discounted 30-50% and meeting the above criteria will be exchanged for a Shepherd & Schaller Gift Card, not a refund.
- Items discounted 51% or more are not eligible for refund or exchange.
- A full refund to the original payment method will be processed when the merchandise is returned within 30 days and meets all the above criteria.
- Special Order items will incur a restocking fee of 20%, whether we stock the item or not.
- Gifts are subject to the same policies.
- We attach the purchaser’s name to each sale to establish a record to ease the return process.
- Manager approval is required in advance for exchanges of ski, snowboard and bike equipment. We reserve the right to refuse these exchange requests.
- SHEPSSPORTS.COM
- Return Authorization is required. It will be provided in-store by a manager.
- It must be requested, in advance, for items purchased on our eCom site, shepssports.com whether for refund of exchange. Request must be made in writing to outdoorexpert@shepssports.com
- The same criteria must be met as for items purchased in our Wausau store.
